The Alibaba Cloud Hong Kong, IDC Zone C server, has been offline for more than 7 hours as of the reporting time, having gone down on Saturday night at around 10 PM ET.
OKX had issues with service when crucial infrastructure provider Alibaba Cloud reported hardware failure in their Hong Kong data centre.
An Alibaba Cloud Hong Kong IDC Zone C server went offline at around ten o'clock ET on Saturday and hasn't been back online for more than seven hours. The ledger data provides additional proof that no transactions were processed by OKX.
On the Alibaba Cloud server in Hong Kong (China), three availability zones have reportedly been operational since 2014. An image of the official statement released by the cloud service provider verifying the outage can be found below.
“Money is secure.” OKX said it collaborates with Alibaba Cloud to restore service after announcing a disruption. The statement also expressed regret for any trouble this may have caused.
Users cannot make withdrawals or deposits now; others have reported a zero balance on their accounts due to a bug. Many traders have reported their transactions becoming stopped in the middle, causing them to worry about potential losses.
At the beginning of December, Avalanche blockchain partnered with Alibaba Cloud to support their Node-as-a-Service efforts.
According to the announcement, the goal of the collaboration is to create new resources for the deployment of validator nodes on Avalanche’s public blockchain platform in Asia. With this integration, Avalanche developers may use Alibaba Cloud’s easy-to-use IaaS to deploy additional validators.
At the time of the announcement, it was shared that Avalanche currently hosts over 1,200 validators and handles around 2 million daily transactions.